We’re always trying to improve our services, but we know things don’t always go the way they should. You can make a formal complaint by filling in the form below. All complaints are treated seriously, and handled in accordance with our Complaint Handling Policy.

By giving us as much information as possible, you’ll be helping us to resolve things faster and more effectively. Your personal information will be used and stored in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

If you have any questions or need help to complete this form, please call us on (03) 9544 0544.

Personal Details
Contact Details
Appointment of a Representative

Special Assistance

Complaint Information
Property relating to the complaint

Supporting Information
If you have any supporting information or documents to add to your complaint, please upload them below.

Complaint Resolution
You’ll receive an automated response via email immediately after submitting this form. As a general guide, we aim to resolve complaints within 3-5 business days. If your matter is complex and/or we need more time to investigate or resolve, we’ll ensure that you’re regularly updated.