We’re always trying to improve our services, but we know things don’t always go the way they should. You can make a formal complaint by filling in the form below. By giving us as much information as possible, you’ll be helping us to resolve things faster and more effectively. All complaints are treated seriously, and handled in accordance with our Complaint Handling Policy. Please contact us if you have any questions or need help to complete this form.

Your privacy is important to us. By completing this form, we will collect personal information about you in order to respond to your complaint. This information may be disclosed to third parties to assist us in responding to your complaint or as required by law, such as disclosure to the Victorian Building Authority. We do not disclose your personal information overseas. If you do not provide this information, we may be unable to resolve your complaint. Our Privacy Policy explains how we collect, use, protect, store and disclose your personal information. It also outlines how you can access and correct your personal information, as well as how to lodge a complaint regarding the handling of your personal information. If you would like any further information about our Privacy Policy or practices, please contact our privacy officer at or call (03) 9544 0544.

Personal Details
Contact Details
Appointment of a Representative

Special Assistance

Complaint Information
Property relating to the complaint

Supporting Information
If you have any supporting information or documents to add to your complaint, please upload them below.

Complaint Resolution
You’ll receive an automated response via email immediately after submitting this form. As a general guide, we aim to resolve complaints within 3-5 business days. If your matter is complex and/or we need more time to investigate or resolve, we’ll ensure that you’re regularly updated.