We’re always trying to improve our services, but we know things don’t always go the way they should.
You can make a formal complaint by filling in the form below.
By giving us as much information as possible, you’ll be helping us to resolve things faster and more effectively.
All complaints are treated seriously, and handled in accordance with our Complaint Handling Policy.
Please contact us if you have any questions or need help to complete this form.
PRIVACY COLLECTION STATEMENT
Your privacy is important to us. By completing this form, we will collect personal information about you in order to respond to your complaint.
This information may be disclosed to third parties to assist us in responding to your complaint or as required by law,
such as disclosure to the Victorian Building Authority. We do not disclose your personal information overseas.
If you do not provide this information, we may be unable to resolve your complaint.
Our Privacy Policy explains how we collect, use, protect, store and disclose your personal information.
It also outlines how you can access and correct your personal information,
as well as how to lodge a complaint regarding the handling of your personal information.
If you would like any further information about our Privacy Policy or practices,
please contact our privacy officer at privacy@groupfour.com.au or call (03) 9544 0544.